Google does not allow Business Profile owners to directly remove reviews from their Business Profile - you can only report them for removal by the Google team.
The instructions below describe the steps you should take to effectively respond to an unfair or false review on Google Maps and report it to Google Support for removal. Reporting such reviews helps protect a business’s reputation and eliminate reviews that mislead users.
Respond to the review, referring to Google’s guidelines
Find the review on Google Maps
Respond to it professionally, indicating which Google guidelines have been violated. You can find the full list here: Google’s content guidelines for reviews
Indicate the specific reason for reporting the review, for example:
Fake engagement – suspicion that the review was posted by a competitor or a bot
False information – the review contains false allegations that do not correspond to reality
Misleading users – the review does not reflect the actual experiences of customers
Report the review through Google Maps
Open Google Maps and find your business’s Business Profile
Go to the reviews section and find the review you want to report
Click the “⋮” (three dots) icon next to the review and select “Report review”
In the report, select which Google guidelines the review violates
Submit the report
If there is still no response from Google after a few days – report the issue through the “Help” section in Google Business Profile
Go to your Google Business Profile
Select Help > Contact support team
You can also go directly to the form using this link - submit a ticket
Indicate the specific Business Profile the issue is related to
Describe the situation in detail – include:
A link to the review
Screenshots of the review and your response
An indication that the review violates specific Google guidelines
💡 It is best to submit the report in English. As a rule, Google reviews reports submitted in English more quickly. In the report, you can add, for example: "This review violates Google’s content policies as it includes false engagement/misleading information. After verifying with the manager, we confirm that no such incidents have occurred. Additionally, the reviewer’s profile shows minimal activity, which may indicate inauthentic behavior.”
Monitor the status of the report
Google typically responds within a few days
If the review is not removed, you can contact Google Support again and request another verification
If necessary, you can flag the issue through the official Google support forums: Google Accounts Help Community
More ways to report inappropriate reviews
For more information on reporting inappropriate reviews, see Google’s official documentation